Intact Insurance aims to become a top three player in the Irish market by 2030. Formerly known as RSA Insurance, Intact Insurance is a leading provider of commercial and specialty insurance solutions for businesses of all sizes across the United Kingdom and Ireland and across more than 150 countries worldwide. In Ireland, Intact Insurance is also a provider of personal lines products.
The company is part of Intact Financial Corporation (IFC), Canada’s largest property and casualty insurer and a global specialist insurer employing 32,000 people worldwide with $25 CAD billion of total annual operating direct premiums written.
In Ireland, the company combines the global expertise and financial strength of IFC with local knowledge and trusted relationships. Employing almost 700 people across Dublin, Galway, and Belfast, the company works with brokers and partners nationwide to deliver commercial lines and personal lines products, while its direct-to-consumer brand, 123.ie, provides personal insurance to individuals and families.
The name may have changed but for customers and brokers, the real difference is added strength, according to chief executive Kevin Thompson.
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“We have better access to global expertise, resources, and investment while maintaining our excellent customer service and trusted local relationships.”
Intact Insurance is committed to the Irish market and to supporting the company’s strategic ambitions – investing in its people, products, partnerships, and technology.
“Our global ambition is to outperform the market and that includes a clear strategic objective for Ireland: to be a top three market player by 2030, underpinned by profitable growth.”
Last October’s rebrand to Intact Insurance was a firm indicator of the company’s commitment to the Irish market and unlocks global capabilities, he says.
“It enables us to strengthen our position, accelerate our growth, and deepen our relationships with brokers and customers by leveraging Intact’s extensive resources and expertise. Having access to the resources of a global insurer allows us to accelerate our journey to outperformance.”
Our future strategy will include strengthening our core verticals in specialty lines such as renewables, construction and marine
— Kevin Thompson, CEO, Intact Insurance
Delivering that outperformance will be a team effort. “We have exceptional talent in our business, we are very clear on our ambition, and we are very focused as a team,” says Thompson.
“That means delivering for customers – ensuring three out of four of our customers become advocates, earning the trust of brokers, with four out of five valuing our expertise and being the most respected company. To do that, we need to ensure that we’re easy to do business with. When we talk about growth, we talk about profitable growth. We retain a strong focus on underwriting discipline, our pricing sophistication, our deep claims expertise, and our customers’ experience. We won’t deviate from that.”
The company is focused on accelerating growth in commercial and personal lines business. “Our future strategy will include strengthening our core verticals in specialty lines such as renewables, construction and marine and in time expanding new product offerings capitalising on the scale and global expertise of the broader Intact insurance group,” Thompson says.
Building artificial intelligence (AI) capability and integrating AI technology is critically important. According to Thompson, Intact is in a period of transformation and is supporting the development of its claims and customer service teams, investing in technology to improve responsiveness and make every interaction simpler for brokers and customers.
“Internally we are building our people’s AI competency. We also work very closely with the Insurance Institute, which provides endless opportunities for professional upskilling in the insurance industry. It’s important that we collaborate across industry to ensure we are future proofing our industry skill set.“
Environment, social and governance (ESG) remains high on the agenda with Intact globally having committed to achieving net zero emissions by 2050 and reducing operational emissions by 50 per cent by 2030, while also taking targeted action on Scope 3 emissions. Intact Insurance Ireland is playing its part in that commitment.
“A core focus is enabling customers and industries to transition to a low-carbon future,” says Thompson. “As Ireland accelerates investment in renewable energy – from wind and solar to anaerobic digestion and electric vehicles – Intact recognises the critical role insurance plays in unlocking these projects. By building specialist underwriting expertise, refining its risk appetite and developing tailored coverages within our product suite, Intact is actively supporting the growth of the renewable and environmental sectors, while also enhancing personal lines cover and providing tools to help customers manage climate-related risks.”
Alongside this, Intact is working collaboratively with Government, regulators and industry bodies to help shape and accelerate climate action, using its expertise in climate adaptation to inform policy and solutions.
Recognising the growing impact of extreme weather, the company is also focused on helping communities adapt and build resilience. This includes investing in biodiversity initiatives such as The Hare’s Corner biodiversity initiative, supporting social inclusion through partnerships like Sanctuary Runners, and contributing to community programmes with organisations including Barnardos and Business in the Community Ireland. In addition, a new four-year research partnership between Intact Insurance and the University of Limerick will generate island-wide insights into climate and natural catastrophe risks, with findings shared publicly to benefit society.
Talent attraction and retention is another area of focus. “With a wide range of career paths spanning technical, analytical, and customer-facing roles, the insurance industry offers far more than people often expect,” Thompson says. “It’s a dynamic, innovative, and future-focused environment – an industry where you can build a meaningful, stable, and intellectually stimulating career.”
Engaging our people is central to everything we do, he says. “Being recognised as a Mercer Best Employer reflects the strength of our culture and reinforces our commitment to our people. It also strengthens our ability to attract new talent offering a workplace where careers flourish and where individuals can make a real impact.”
For more information visit intactinsurance.ie.
