Millions of customers of digital bank Revolut have reported problems accessing the bank’s systems, with the disruption hitting multiple services.
The disruption was linked to an outage at Google Cloud, which provides core infrastructure services to Revolut.
The problems began earlier this morning, with DownDetector recording a spike in reports between 7 and 8am. Customers reported issues accessing the app and transferring funds, but other reports indicated card payments and cash withdrawals were also affected.
The problems have been widespread, hitting customers in Ireland, where the company has 3.4 million customers, and the UK. Revolut confirmed the outage, but moved to reassure customers that their data and money had not been compromised.
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“We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,” a spokesman said. “We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused.”
The issue is linked to an outage with Google Cloud, which began early on Tuesday morning and is causing intermittent network failures.
“We are investigating this further,” a spokesperson for Google Cloud said, referring people to its status dashboard for further updates.
Revolut is not the only company affected by the Google Cloud outage. In the UK, Lloyds Bank and HSBC users were also reporting issues to Downdetector, as well as platforms like DPD.
AIB and Bank of Ireland said they were unaffected by the problem, and all services were operating normally.
