Just over 75,000 people have downloaded the new HSE app since it was launched at the end of February.
As part of its plan to digitise the health service, the HSE launched the State’s first patient app, which gives people a simple and secure way to access their health information and a range of HSE services.
It covers public hospitals and community services, but does not yet cover voluntary hospitals. However, it is envisaged the app will develop and evolve over time.
The first version of the app includes public hospital appointments for maternity services, medical cards and European Health Insurance Cards, Covid and flu vaccination records and signposting to services and self-care supports. It also enables patients to carry a list of their current medications.
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An HSE spokeswoman said there have been more than 75,000 downloads since February 25th.
“We continue to capture feedback from people using the app, which has been very positive to date. All feedback helps to inform future development,” she said.
Last month, the Think-Tank for Action on Social Change (Tasc) published a review of the app, highlighting accessibility challenges.
“Certain groups are more likely to experience challenges with this platform due to factors such as digital literacy, access to compatible devices and a lack of universal design,” it said.
“Low-income households may lack smartphones or compatible devices, while shared-device users are limited by the App’s one-profile-per-phone set-up.”
Tasc also highlighted how rural populations could face connectivity issues, while people with disabilities and older people could face usability barriers.
“Language accessibility is also limited, as the platform is only available in English and Irish, excluding those who speak other languages,” it said.
A verified MyGovID account is required to log into the app. Tasc said this may exclude “new arrivals, young adults, and others without these credentials”.
The HSE said it was continuously working to improve the accessibility of the app.
