Sir, – I fully agree with Diarmaid Ferriter’s opinion about utility companies (“Too many utility firms treat customers with contempt”, Opinion, April 11th).
Whenever I phone one of these companies, and indeed other large enterprises, and I am greeted with the message: “we apologise for the delay, we are currently experiencing an unprecedented number of calls ... etc”, all I hear in my head is: “In order to maximise our profits and keep our shareholders happy we do not employ a sufficient number of operatives to deal with the level of calls we receive every day. If you’re going to bother staying on the line, you’re just going to have to wait for as long as it takes.” – Yours, etc,
ROBERT P GOGAN,
Kilbeggan,
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