The National Consumer Agency (NCA) is reviewing online deal sites as public dissatisfaction with the level of service offered by some providers has risen sharply in recent months.
According to research published by the agency this morning, 33 per cent of people who bought something through an online deal site said they had a reason to be dissatisfied. Last November, the level of dissatisfaction stood at 28 per cent.
The survey showed 61 per cent of Irish adults are now signed up with at least one online deal site and that 37 per cent of consumers have bought something through one.
The main reasons given for not being happy with a purchase were “poor service delivery and poor product quality” with 34 per cent highlighting these as an area of concern. A further 18 per cent of users complained retailers could not provide services when required or or highlighted delivery delays.
“Our research shows that online deal sites are increasingly popular amongst consumers, but the numbers who are dissatisfied is also increasing,” said NCA chief executive Ann Fitzgerald. “As a result of this and following a number of calls to our helpline we have begun a review of the sector to ensure that consumers are treated fairly.”
She said the deal sites can be a great way to items at a good price but stressed “consumers need to be confident that advertised discounts are accurate and that any restrictive terms and conditions associated with an offer are clearly highlighted. For businesses, group selling can be a way to increase sales in difficult times, but as always, businesses need to be mindful of their obligations under consumer law.”
As part of the review, the NCA will examine the accuracy of deals on offer and the extent to which advertised discounts are accurate and transparent. An analysis of the terms and conditions of advertised deals will also take place. The NCA has already begun discussions with online deal site operators.
When consumers buy from an online deal site, there should be no difference in the quality or availability of the product or service offered than buying directly from the provider at full cost, unless it is clearly stated. Your consumer rights do not change because something is offered at a discounted price,” Ms Fitzgerald said.
A screenshot from the National Consumer Agency website
