Consumer body to review home building industry

The National Consumer Agency has begun a study of the home building industry with the aim of providing greater protection for…

The National Consumer Agency has begun a study of the home building industry with the aim of providing greater protection for house-buyers and people extending their homes.

The agency has asked consumers and relevant organisations to submit their views for the study, which is likely to make proposals, legislative and non-legislative, for reform in the area.

"Buying or renovating your home is a massive undertaking and given the costs and complexity, we want to evaluate the consumer's experience when purchasing a home or when engaging in construction, maintenance and renovations," NCA chief executive Ann Fitzgerald said.

"We hope the study will provide an overview of the industry and related services from a consumer perspective, identify issues of concern and assess the adequacy of existing forms of consumer protection."

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Among the areas the study will cover are the quality of information available to consumers; legal, contractual and insurance matters; building regulations; the planning process, including enforcement and compliance; hiring professional services and contractors; quality control and assurance in the building sector; and snagging, post-sale guarantees, remedies and redress.

International standards will also be examined to see how Irish conditions compare. Submissions are invited by November 16th to construction@nca.ie or by post to NCA, 4 Harcourt Road, Dublin 2.

Paul Cullen

Paul Cullen

Paul Cullen is a former heath editor of The Irish Times.