Watchdog’s output is ‘almost heroic’ given its workload, says Mr Justice Gerard Hogan

The level of protection available to people dealing with financial institutions has been criticised but the Financial Services Ombudsman insists his office is ‘accessible and fair’

Firm refused to pay mortgage protection policy worth €220,000 because it lapsed four days before man’s suicide

Opinion: It is time to start thinking about the possibility of a future crisis

Financial Service Ombudsman’s name-and-shame policy brings banks to heel

Watchdog given new powers to identify banks with complaints against them