Right to switch broadband or mobile provider for free ahead of in-contract price hikes proposed
Fixed rises in contract based on inflation have prevented consumers shopping around without penalty
Fixed rises in contract based on inflation have prevented consumers shopping around without penalty
Irish telco says results are in line with expectations
Telco said the price freeze would apply to all fibre customers and would last until 2030
US masts operator sees ‘massive’ need for expansion of network to deliver infrastructure for wireless and AI-related services
The K1 phone box was first installed on Parkgate Street, close to Phoenix Park, in 1925
Pricewatch: Anne’s request for cancellation ‘was not enough to warrant’ it, says telecoms company
Utility has marked complaint taken by customer’s daughter as closed
Corporate makeovers can be very expensive and they frequently misfire
Airline was followed by Eir and Sky, while Ticketmaster appeared to put Oasis controversy behind it
From Ryanair and Decathlon to Stena and Dublin Bus, here are some happy-ending tales of sound customer service
Five ads promoting jewellery and beauty products posted by Julie Haynes resulted in seven complaints, all of which were upheld
Eir claims it was kept in the dark by BT on key information when tendering for a large public contract in Northern Ireland in 2018
2022 Bianconi Avenue is quoting €9m, having been on the market in 2022 for €37m
The price of being switched to an out-of-contract rate when your deal term ends can be high
Meta, X (formerly Twitter), RTÉ, FAI and Uisce Éireann were the organisations with worst reputations
In a country where many utility companies treat their customers with contempt and consumers pay 42 per cent more for goods and services, life admin can be eviscerating
Surge in costs for health insurance, energy, television, broadband and mobile phones
Almost 45,000 people contacted Competition and Consumer Protection Commission overall last year about goods and services
Broadband and mobile phone service providers are set to raise prices
Widower wants to sell shares now that probate has been granted but is at a loss on how to assess the capital gain, or loss
ESB Networks warned public not to approach dangerous fallen electricity infrastructure
‘We’re not resilient to today’s climate,‘ says expert as State and utility companies face greater pressure to prepare for stormier weather
Peter was still being charged months after he closed his account; while Mary had an altogether more positive experience
Survey finds parents and guardians aged under 35 more likely to give devices to children at a younger age, as are those in Dublin and Leinster
Me & My Money: Maria Fleming is chief executive of First Fortnight Festival
Telco published its 2024 year in data on Monday, which offered a detailed view of Ireland’s evolving digital habits
Telco agrees to fine following five-year investigation by regulator Comreg
A guide to cutting mobile phone costs, from switching providers at the end of your contract to avoiding overcharges on data
CEO Oliver Loomes says company had ‘solid performance’ during third quarter
Video cameras smart doorbells, alarms and locks can help secure your property all year round
But investment, knowledge and security concerns hold back adoption
A comparison of plans from Three, Vodafone, Eir, Virgin Mobile, Sky Mobile, 48, An Post Mobile, Tesco Mobile and GoMo
French billionaire moving to take full control of telecoms firm
Worth an estimated €10bn, Niel is one of your ‘always on’ kind of entrepreneurs
Land holding of 0.34 acres occupies prime location next to N11 and within short walk of Stillorgan village
Vodafone, Harvey Norman and Currys were also among the top 10
Special offers, contract savings and why you should try to swerve the new ‘streaming TV’ services if you like recording programmes
The surgery had 12 staff on an ‘inconsistent and unreliable connection’ for months
Company says broadband and mobile customers rose by 148,000 year on year in first quarter
Competition commission warns pub owners to display prices or face penalties
When it comes to poor customer care, Eir is not alone in letting its customers down
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details
Company was chastised in court for failure to acknowledge customer complaints
Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere
Claims emerge in court case taken against company by communications regulator ComReg
Growing gap between workers and organisations as digitalisation of workplace continues
Experience in UK and with Eir is that private owners don’t invest in networks but just saddle companies with debt and take dividends
Crosswords & puzzles to keep you challenged and entertained
Inquests into the nightclub fire that led to the deaths of 48 people
How does a post-Brexit world shape the identity and relationship of these islands
Weddings, Births, Deaths and other family notices