Thousands of Three Ireland customers due refund of €269 on average after ComReg investigation
About 14,000 customers affected by company’s failure to send appropriate notifications
ComReg
ComReg. The Irish communications regulator
Garda ‘stretched’ as online fraud reaches ‘industrial’ levels, Drew Harris warns
Heightened concern over scams in run-up to Christmas as Garda Commissioner outlines ‘increasingly complex and difficult’ threats to State
Eir fined €2.8m for failing to allow other companies access to network information
Telco agrees to fine following five-year investigation by regulator Comreg
ComReg to be charged with overseeing security of data centres in expansion of its regulatory role
Expanded role to ensure data centres meet certain standards to be met on foot of EU directives
Getting new regulator up and running was like building an aircraft while flying, says executive chair
Government has given approval for staffing levels at media and online safety regulator Coimisiún na Meán to increase to 200
Learn to complain effectively, it will save you time, stress and money - and try these trigger words
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Judge labels Eir a ‘disgrace’ after court heard customer service manuals warned staff not to obey law
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
Eir says sorry … again
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
Eir case: Mother unable to call 999 for sick child due to dropped signal
Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere
Eircom customer service manuals warned staff not to obey law, court told
Claims emerge in court case taken against company by communications regulator ComReg
Investigation under way after drone seized near Dublin Airport
Airport police caught the user and the drone within minutes before handing the individual over to An Garda Síochána
Consumer complaints: Who do you call when things go wrong?
‘Pricewatch receives more complaints about travel than any other area, although telecoms come close’
Communications regulator cleared to search Eircom data over competition concerns
ComReg conducted an unannounced search of Eircom’s premises and seized material as part of an investigation last year
Eamon Ryan: What we need today is a much bigger State
View that we are living in a failed State only serves a nihilistic creed
Data protection commissioner bemoans ‘clunky’ EU law thwarting big tech investigations
Helen Dixon is about to depart her role as privacy watchdog to take up a new position in ComReg
High stakes at play in fibre broadband regulation row
Eir is fighting ComReg’s decisions to limit its ability to compete on pricing in the market for wholesale high-speed broadband
EU backs ComReg decision to restrict Eir on fibre broadband
Irish market does not ‘tend toward effective competition’ due to telecoms company’s size, says European Commission
Voice call minutes in Irish telecoms market decline 25% in a year
There are now almost 620,000 fibre-to-the-premises broadband subscriber lines, says telecoms watchdog ComReg
Eir claims regulatory decision limits its ability to compete in market
Company says regulator relying on a 2018 decision it made to prohibit discounts even though that decision did not provide for any such prohibition
Eir complains to EU about ComReg’s decision to restrict its wholesale fibre broadband offering
In its complaint, Eir claims the regulator made a number of errors in its market analysis
Revenue at Eir rises but earnings fall as increased costs bite
Company says sales rose 4 per cent year-on-year
Outgoing Data Protection Commissioner Helen Dixon set to move to ComReg
DPC boss to switch to communications regulator early next year
Regulator demands safeguards in Eir copper switch
Company phasing out old equipment in favour of modern fibre
Ireland needs strong regulation, but we have too many regulators
Planning system needs to take into account national interest and can’t be a Nimby’s charter
Virgin Media says offering deals to customers considering switching is a ‘non-hassling’ activity
Comreg claims Virgin is not complying with Universal Service Regulations because the provider’s process for switching acts as a disincentive
Parcel deliveries lower in 2022, but still above pre-pandemic levels
Total revenues from parcel deliveries fell by 9% past year, while the volume of parcels delivered fell by 14%
‘Mam, my phone is broken’: Here comes the money scam using your own child’s voice
Increasingly complex scams are taking almost €1 million a day from Irish consumers
ComReg asks court to intervene in investigation into Eircom transparency compliance
Telecommunications regulator deems Eircom to have a dominant position in the wholesale market
With scams costing Irish consumers up to €300m a year, here’s how to stay safe
ComReg says an estimated €115m is lost each year as a result of scam text messages, and €187m due to scam calls
A third of people are working from home at least three days a week
Working from home online is most common among people in densely populated areas with better broadband
Scams cost Irish consumers and businesses €300m a year, says regulator
ComReg assessing scam text filters and working with mobile operators to safeguard customers
This week in tech: hackers, data privacy and deals
A round-up of the tech coverage in this week’s Irish Times.
Russian hackers threaten to release masses of private data stolen from Irish communications regulator
ComReg was targeted by group in May and refused to say if data has been published
Digicel mainly hires ‘culchies’, Denis O’Brien reveals
Dee Forbes and Munster Rugby, Garda College lands controversy, Eir CEO’s attack on ComReg, National Lottery could be on the move, GAA’s no-cash policy, and higher education headhunters
‘I suddenly felt this cold fear wash over me’ - how a tech-savvy writer and broadcaster was scammed
Pricewatch: Fionn Davenport’s experience of being scammed has left him feeling exposed and vulnerable
Proposals to fight ‘blight’ of scam calls and texts could save €1.5 billion by 2030, watchdog says
Scale of scams outlined by ComReg as it opens up new proposals for consultation
Phil Hogan’s new consultancy offers ‘unique insights’... but you won’t find them on Twitter
Any Other Business: Intel and the NCT; Boris’s Irish diaries link; Big Phil’s insights; Holiday bounce-backs; EU backs cash
ComReg staff share more than €1 million in bonuses
Bonus payments account for about 8% of total pay costs
Eir fined €2.4m and ordered to refund tens of thousands of overcharged customers
Eircom was found to be overcharging thousands over many years with refunds set to average close to €100
Central bank says more ‘joined-up planning’ needed on bank exits
BPFI has hosted three virtual meetings with direct debit originators in recent months
Eir’s customer care reputation: can it be restored?
Company claims to have turned a corner, citing new Comreg data
Big Ulster and KBC switch could be ‘catastrophic’ for those that dally
More than one million current and deposit accounts must find new homes
Three Ireland to refund almost €2.7m to former customers
Mobile company kept post-cancellation charges as credits on inactive accounts
Court refuses to halt wholesale price reduction for Eir broadband access
Eircom has appealed ComReg decision claiming it could lose up to €7m per year
Eircom challenges reduced wholesale prices imposed by ComReg
Firm claims new structure for rivals accessing broadband network set to cost it millions
European Commission vetoes ComReg deregulation proposals
Communications regulator blocked after EU had voiced ‘serious doubts’ over its plans
EU investigates ComReg’s fixed-voice market analysis
European Commision investigation is a ‘cause for concern’, say several Irish telcos
FluBot seeks to steal financial data on Android phones
A factory reset will be needed, which means lost data unless a back-up schedule is in place
TG4 accuses Sky of ‘dragging feet’ on bid to get app on its service
Media Commission must be given ‘muscular’ powers and proper resources, says TG4 boss
Eir chairman ‘really sorry’ for customer-care issues
Remote working and increase in calls created ‘perfect storm’, David McRedmond says
Bid-rigging and gun jumping targeted in new legislation
Bill sanctions covert audio and video surveillance by regulators
Three claims ComReg decision will put it at competitive disadvantage
Mobile phone network brings High Court case against regulator over auction system
Three takes ComReg to court over plans to cap radio spectrum purchase
Mobile operator’s move described as ‘deeply cynical’ and will delay awarding of spectrum
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